Now send your food order via WhatsApp on Indian Railways. That is how

The Indian Railway Catering and Tourism Corporation Ltd. (IRCTC) announced on Monday the launch of the food delivery app –Zoop. This application helps passengers to order food through the WhatsApp messaging service. Officials further advised that passengers can take advantage of the service by using their ‘Passenger Name Record’ (PNR) number, found on the ticket, while traveling on the train.

The app, Zoop, is a partnership effort of IRCTC and Jio Haptik. The app allows users to order food through its WhatsApp chatbot service in just a few steps. Passengers will not be redirected to another link from the WhatsApp chat, but they can order food within the same chat. Passengers do not need to download any additional apps or software to order food online.

With the latest WhatsApp chatbot, customers named “Ziva” can use their PNR numbers to place food orders and have their deliveries delivered right to their seats with real-time order tracking, feedback and support.

IRCTC has been established as an extended arm of Indian Railways to improve, professionalize and manage catering and hospitality services at stations, trains and elsewhere and promote domestic and international tourism. E-Catering is part of this.

E-Catering, the service of IRCTC’s Catering and Hospitality business, is an Internet-based service that allows passengers to reserve food of their choice at partner restaurants and food outlets through a mobile application while traveling on a train.

Details in Zoop

Contact details

A passenger can chat with Zoop on WhatsApp at 91 7042062070. Once the order is confirmed, the food will be delivered to the passengers in their respective seats or bunks.


Online food ordering and delivery services are available in Vijayawada, Vadodra, Moradabad, Warangal, PT. Deen Dayal Upadhyaya, Kanpur, Agra Cant, Tundla Junction, Balharshah Junction and at more than 100 A1, A and B category train stations.


India’s first and only WhatsApp-enabled food ordering platform allows passengers to order a variety of dishes. These include-

-Vegetable tali

-Vegetable Biryani/ Chicken with Raita

-Standard/Jain Special Thali


The Zoop app provides a quick and easy 3-click checkout experience within WhatsApp for instant ordering with real-time tracking and support.

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